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LEGAL
Terms & Conditions
Last updated: July 2026
These Terms & Conditions govern your use of TrustDepo. TrustDepo provides a secure third-party transaction management platform that enables buyers and sellers to manage marketplace transactions.
TrustDepo is not a bank or payment institution. Payment processing, safeguarding of customer funds and identity verification are provided by TrustDepo’s regulated payment partner.
01
Eligibility
You must be at least 18 years old, have legal capacity to enter into contracts, provide accurate information and comply with all applicable laws.
02
Accounts
You are responsible for maintaining the security of your account and all activity carried out using your credentials.
03
Identity Verification
Certain transactions require identity verification through our regulated payment partner. Failure to complete verification may prevent or delay transactions.
04
Transaction Process
TrustDepo provides the transaction workflow. Buyers and sellers agree transaction terms. Customer funds are processed and safeguarded by our regulated payment partner until agreed release conditions have been met.
05
Buyer and Seller Responsibilities
Buyers must inspect goods or services before confirming completion and must only confirm when satisfied. Sellers must accurately describe goods or services, fulfil agreed obligations and comply with applicable laws.
06
Fees
Applicable fees are displayed before payment. Fees are non-refundable unless required by law. Full pricing detail is available on our Pricing page.
07
Prohibited Transactions
Users may not use TrustDepo for illegal goods or services, counterfeit items, stolen property, sanctioned activities, fraud, money laundering or any unlawful purpose.
08
Disputes and Suspension
Where a dispute arises, both parties may submit supporting information. TrustDepo may review available information and work with its regulated payment partner to facilitate resolution. TrustDepo may suspend or terminate accounts where fraud, abuse, false information or compliance concerns are identified.
09
Limitation of Liability
TrustDepo provides the transaction management platform and does not guarantee the quality, legality, authenticity or condition of goods or services exchanged between users.
10
Intellectual Property and Changes
All TrustDepo branding, software and content remain the property of TrustDepo unless otherwise stated. TrustDepo may update these Terms from time to time. Continued use of the platform constitutes acceptance of updated Terms.
11
Governing Law
These Terms are governed by the laws of England and Wales.
12
Contact
For questions about these Terms, contact support@trustdepo.com or write to TrustDepo Ltd, Company No. 17166956, Fulham, London, United Kingdom.
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