Questions & answers

TrustDepo is a UK secure third-party transaction management platform. When you have a deal to make, both parties agree on terms and the buyer makes a secure payment through our regulated payment partner. The payment is only released to the seller once the buyer confirms the transaction is complete.

Anyone in the UK aged 18 or over. You'll need to verify your identity with a UK passport, driving licence, or — for businesses — Companies House registration. Both individuals and businesses can use TrustDepo.

Open the app, tap the orange + button, fill in the deal details (description, amount, inspection period), and invite the other party by email or phone. They'll receive a link to join. Once both sides accept, the buyer funds the transaction and the deal is live.

Yes, both parties need a verified TrustDepo account. This ensures identity is confirmed on both sides, which is key to the security of the process.

TrustDepo charges a fee of 3.5% of the transaction value plus a flat 50p, deducted when funds are released to the seller. There's no monthly subscription, no setup fee, and no charge if a deal is cancelled. See the full pricing page for examples.

By default, the fee is deducted from what the seller receives. You can agree for the buyer to cover the fee instead — set this in the transaction terms when creating the deal.

Once the buyer approves the transaction, payment is released to the seller through our regulated payment partner.

If both parties agree to cancel — or the deal is cancelled before payment is made — no fee is charged. If payment has already been processed, it is returned to the buyer in full (minus any applicable payment processing costs).

Yes. Payments are securely processed through our regulated payment partner as part of a structured transaction workflow. We use AES-256 encryption for all data, and access is protected by multi-factor authentication.

Every user must complete KYC (Know Your Customer) verification using a UK passport, driving licence, or Companies House details. Verification is completed within the app, usually in minutes. This ensures every transaction is between real, identified people.

No. Payment can only be released when the buyer explicitly approves the transaction. Neither party can act unilaterally. If a dispute arises, our team reviews the information provided by both parties and helps facilitate a fair transaction outcome.

Either party can raise a dispute from within the app during the inspection period. Our team reviews the information provided by both parties and helps facilitate a fair transaction outcome. The payment remains in the structured workflow while the dispute is active.

Most disputes are resolved within 2–5 business days. More complex cases may take longer. You'll be kept updated throughout the process.

Yes. Dispute support is included as part of your fee — there is no additional charge to raise or participate in a dispute.

Absolutely. Vehicle sales are one of the most common use cases. The buyer funds the transaction through our regulated payment partner, you hand over the car for an inspection, and if the buyer is happy, payment is released to you. If not, our team helps facilitate a fair transaction outcome.

Yes. Freelancers can use TrustDepo to ensure payment before delivering work, or structure milestone-based releases. Clients benefit from knowing they only pay when they're satisfied with the output.

Yes. Businesses can verify via Companies House and use TrustDepo for supplier payments, contract milestones, deposit protection, and more. For high-volume needs, contact us about enterprise pricing.